Our Commitment
At Bento Brand, every piece is handcrafted with care and attention to detail. Because our bags are limited, unique pieces made by hand, we want to make sure you’re completely happy with your purchase.
Returns
We accept returns within 14 days of receiving your order, provided that:
- The item is unused and in its original condition
- It includes all original packaging
- You contact us before sending it back
To initiate a return, reach out to us through our contact page at https://bentobrand.online/contact or via Instagram, and we’ll guide you through the process.
Exchanges
Since our pieces are limited and unique, we cannot guarantee the same item will be available for exchange. However, we’ll do our best to find the perfect alternative for you.
Damaged or Incorrect Items
If your order arrives damaged or you received the wrong item, please contact us within 48 hours of delivery with photos of the item and packaging. We’ll resolve it promptly.
Non-Returnable Items
The following items cannot be returned:
- Items showing signs of use or wear
- Items returned after the 14-day window
- Sale or discounted items (unless damaged)
Refunds
Once we receive and inspect your return, we’ll notify you by email. If approved, your refund will be processed to your original payment method within 5–10 business days.
Shipping Costs
Return shipping costs are the responsibility of the customer, unless the item arrived damaged or incorrect.
Contact
For any questions about your order or return, visit: https://bentobrand.online/contact
Last updated: June 2026